How does your service work?


It's just 3 easy steps:

o Call and schedule a pickup.
o We come to your location at the scheduled time and pick up your clothes.
o Finally, we bring you back your completed order, washed and folded according to your specifications.


What are your phone hours?


Our normal phone hours are 9 AM to 5 PM EST Monday-Friday.


Do I need to separate my laundry?


There is no need to separate your colors and whites. We will do that for you. You should be sure that your socks are not balled up, and that there aren't clothes inside of clothes. This will prevent your clothes from getting their cleanest and may result in color runs. We also suggest that women use garment bags for their bras and underwear to prevent damage and potential loss from the laundry machines (due to some of these garments being so small).


What about delicate items like sweaters?


If you would like something special done with your clothes, we will be more than happy to comply if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. If you can isolate the specific garments you want special care for, that helps make sure we get the right ones unless you give us position to wash it in the machines. Note that if an item has "dry clean only" on the label, or if our highly trained washing staff feel the item will be damaged by ordinary laundering, we will call you for your permission to wash the item in our machines, or it will be sent back to you unwashed.


Will my laundry shrink?


If you are worried about something shrinking and don't want it to be dried, no problem. Just put a note with a description of the article and request that it be air-dried (There is no extra charge for air drying). These items will most likely come back damp (and wrapped separately) with your regular delivery, but this will definitely avoid any possible shrinkage. If you don't like the idea of getting some clothes back wet, request having your clothes low-heat dried. We will gladly lower the heat on our dryers for you. This will not only reduce any shrinkage but will also allow the clothing to smell fresher and there is no extra charge! There may still be some shrinking, however with certain fabrics and especially with newer clothes.


What if I give you something brand new?


Please let us know when you are washing something for the first time. We will be happy to wash it separately (at no extra charge). This will prevent colors from running on your other clothes.


How can I be sure that nothing is missing?


We count all articles as they arrive, and weigh the clothes both when we receive them (to the tenth of the pound) and after the load is complete, so we always know if something is missing.  We also wash and dry all of our customers' stuff individually (never mixing customers' laundry). However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable.


Where do you provide laundry service?


We presently service Port Washington, New York. We serving local residents, businesses & schools/universities. At this time we only offer free pick up and delivery to Port Washington, NY. We are looking to expand our pickup and delivery routes soon, so please leave us your information so we can make educated decisions on providing this service for you or where to expand our routes next!


What are your phone hours?


Our normal phone hours are 9 AM to 5 PM EST Monday-Friday.


What is your normal washing process?


We wash orders on your specified settings as you direct us to using free & clear detergents products. We also provide hang drying and machine drying services.


How do you manage and treat stains?


Unfortunately, most stains require immediate attention and are beyond our ability to clean at our delayed treatment time. That said, we will treat any stains that we find, or that you point out to us when we pick up your order, but we do not guarantee their removal.


Can you meet my special laundry needs such as allergies to certain detergents, etc?


Within certain reasonable limitations we will be more than happy to custom fit our service to your needs. Just let us know how we can help.


Do you pick up my clothes or do I drop them off?


Either works for us, just let us know!


Do I have to be home for the pick-up or delivery?


No. You do not have to be home for your pick-up / delivery.


When do you typically pick up orders?


Orders are picked up and delivered daily between 9:30 am and 5 pm.


How long does service take?


We offer next day or two-day service.


What is your pricing structure?


Our laundry services are competitively priced against other comparable Pickup & delivery laundries in Port Washington. We have worked diligently to provide low-cost services, delivering the highest quality and total customer satisfaction.


When do I pay for service?


A PayPal invoice is sent once the order is complete and you may pay at your convenience by cash or credit card.


What form of payment do you accept?


Cash, credit card, checks and PayPal.


Do I have to be home for the pick-up or delivery?


No. You do not have to be home for your pick-up / delivery.


At this time we only offer free pick up and delivery to Port Washington, NY. We are looking to expand our pickup and delivery routes soon, so please leave us your information so we can make educated decisions on providing this service for you or where to expand our routes next.

Laundry F.A.Q